I bought this ring during the summer with birthday money from my mum and Martyn’s mum, Sue. From the very start the ring has had happy associations with it. I first spotted it on the finger of a really lovely and helpful assistant in Specsavers when I was choosing my new glasses. She told me that it was from Pandora and so I went to have a look and fell in love with it.
It was great to be able to spend my Birthday money on something that I loved and when I showed it to my mum and to Sue they loved it too. Perfect.
However, last week I noticed one of the stones had come out of it. I was really disappointed. It didn’t ruin the ring because there are so many tiny stones but it did take the shine off my lovely treat a tiny bit. But the magic came back…
Today I went back to the Pandora shop and the assistants could not have been nicer. They were so helpful. They immediately said they could swap it for another and they gave me great advice about stopping it happening again.
It got me thinking about how much difference a friendly face makes. I would definitely shop in Pandora again now. Despite my ring losing the stone the customer service I received made up for it, a million times.
The ability to be friendly and helpful is worth it’s weight in gold . Keeping the presence of mind to be positive with every single customer must be a real challenge. We all have times where we just don’t feel like it.
I went into the shop right at the end of the day and to me it didn’t seem like they were worn out or fed up at all. Of course I don’t know what was really going on for the staff in there but maintaining a cheerful disposition in that role is worth so much to the customer.
It got me thinking that it is something we can all learn from and aspire to. If other can rely on us to be helpful and cheerful then they are more likely to be loyal to us, what ever context that may be in.
Achieving consistency can be difficult, we all have our ups and downs. We should avoid hiding our emotions, it is well known that it does us no good, mentally of physically. After a while they will make themselves known! Dealing with our emotions in a more skilful way is what we need to do.
Mindfulness allows you to train your brain so that you recognise your emotions and thoughts but so that you have the ability to decide how to respond. This means when you are work and you need to stay cheerful you will have the state of mind to allow you to do so. If things do start to get to you mindfulness will give you the skills to sort yourself out.
Come on a Revitalise Day to see how mindfulness could help you to get more consistency in your life. What ever happens in life the skills you learn on the day retreat will set you up to cope. You will be amazed at the difference it will make. Even the tough times will feel easier to manage.